1. Introduction
Study Gram Education ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data when you visit studygramedu.com or contact us through our website.
By using our website you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please discontinue use of our site.
2. Information We Collect
We collect information you voluntarily provide when you:
- Submit our Contact Form — we collect your first name, last name, email address, organisation name (optional), area of interest, and your message.
- Subscribe to our newsletter via the "Stay Updated" form — we collect your email address only.
We do not collect any sensitive personal data (e.g. financial, health, or government identity data) through our website.
We may also collect certain technical data automatically when you visit our site, including your IP address, browser type, operating system, referring URL, and pages visited. This is collected by our web server for security and performance purposes and is not linked to your identity.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and provide the information or service you requested.
- Send you a confirmation email acknowledging receipt of your contact form submission.
- Send you educational updates, news, and resources if you have subscribed to our newsletter.
- Improve our website and services based on aggregated usage patterns.
We will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
4. Legal Basis for Processing (GDPR)
If you are located in the United Kingdom or the European Economic Area (EEA), our legal bases for processing your personal data are:
- Consent — when you tick the privacy checkbox on our contact form or submit your email to our newsletter, you consent to us processing your data for the purpose stated.
- Legitimate Interests — we have a legitimate interest in responding to enquiries received through our website and in maintaining the security of our systems.
5. Email Communications
When you submit our contact form or subscribe to our newsletter, we send emails via our email service provider using Gmail SMTP infrastructure. Emails are sent from the address support@ai-365.uk on behalf of Study Gram Education. Your email address is used solely to respond to your enquiry or deliver newsletter content and is not shared with any third party.
You may unsubscribe from our newsletter at any time by contacting us at info@studygramedu.com with "Unsubscribe" in the subject line.
6. Data Retention
We retain enquiry data (contact form submissions) for a period of up to 2 years for business correspondence purposes. Newsletter subscriber email addresses are retained until you request removal. After these periods, or upon your request, your data will be securely deleted.
7. Data Security
We take the security of your data seriously. Our website uses HTTPS (SSL/TLS encryption) for all data transmission. Our servers are hosted in a secure data centre environment. We implement access controls and routine security reviews to safeguard your information.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
8. Third-Party Services
Our website may link to third-party platforms — including EduCraft AI (edai.edvantageai.co.uk) and LearnHub AI (learn.ai-365.uk). These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or activities. We encourage you to review their policies before providing any personal information.
We may use Google Fonts and Font Awesome (CDN) to style our website. These services may log your IP address when loading resources. Please refer to Google's and Cloudflare's respective privacy policies for details.
9. Cookies
Our website uses cookies to enhance your browsing experience. For full details on the cookies we use and how to manage them, please see our Cookie Policy.
10. Your Rights
Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:
- Right of Access — you may request a copy of the personal data we hold about you.
- Right to Rectification — you may ask us to correct inaccurate or incomplete data.
- Right to Erasure — you may request deletion of your personal data where there is no compelling reason for us to continue processing it.
- Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances.
- Right to Object — you may object to our processing of your personal data based on legitimate interests.
- Right to Data Portability — you may request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@studygramedu.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
11. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Email: info@studygramedu.com
- Website: studygramedu.com